Without customer satisfaction we could not exist. We will strive to ensure that all of our customers are satisfied with any product or service we provide.
We do not require you aquire an RMA nor do we charge any restocking fees. If you are not happy with any item you purchase from us, send it back.
Frames
Individual framing items may be returned in the same condition as received within thirty (30) days for a full refund.
Wholesale quantity frame items cannot be accepted for return unless defective or damaged in shipping with appropriate notice to the carrier.
Prints
Because of the subjective nature of our work and the conditions of storage and display of our prints beyond our control, we will refund the purchase price for any unsatisfactory print upon prompt return within ten (10) days of receipt, excluding any charges for shipping. We may, at our discression, apply any non-refundable shipping charges to a future order.
Multiple copy print orders offered at reduced pricing are not returnable unless the order includes prior written acceptance of individual proofs and deviaton from the accepted proofs exists.
Full size proofs are sold at the individual print rates.
While we try to maintain color and image integrity true to the original and across multiple prints without variation, there is no guarantee this will be so.We will not offer reprints as correction for such anomalies.
Time based charges for editing are non-refundable as this work will always require acceptance before any printing is begun. If this is likely to be an issue on your job it is strongly suggested that a schedule of proofs be contracted at the time any request for editing is made. We reserve the right to refuse any image editing project regardless of size or scope at our sole discression.
References are readily available regarding the projected longevity of prints made on most of the materials and supplies we use with our equipment. One excellent source is Wilhelm Imaging Research. These conclusions are based on accelerated aging methods of testing lightfastness, moisture resistance, etc. under specific conditions of storage and display. Because we have no control over these conditions after our prints have shipped, we offer no warranty of any kind as to the longevity of the prints we sell.
Under no circumstances shall we accept any liability for loss or damages in excess of the actual price paid for the goods and/or services purchased from us.
Additional Prints
We do not retain any electronically stored customer information beyond thirty (30) days unless specifically asked to do otherwise. This would include any original or modified digital files. If you request additional prints beyond this time you will need to resubmit the original art, photograph, slide, or digital file.
If we are asked to retain data for future printing every reasonable effort will be made to secure it, however we cannot be held responsible for any loss of data we have stored for this purpose.
All sales are considered final after thirty (30) calendar days from the date shipped.
Posted shipping rates do not necessarily reflect actual carrier rates and may include packaging and handling.
In stock items usually ship within 2 business days of receipt of your paid order. If funded by e-check shipping will be delayed until the check has been cleared by Paypal, usually about 3-5 business days.
International bank checks or money orders may take weeks rather than days to clear.
(11/5/05) We will no longer accept any personal checks as payment for mail orders. E-checks cleared using Paypal will not be affected by this change.
Our standard shipping method is via USPS Priority Mail. If you use a P.O. Box or RR for mail delivery, this is the address we need.
Actual delivery time will depend on your location, usually 2 to 3 business days from actual date of shipment. We will provide a Delivery Confirmation number shortly after your package has actually been picked up for delivery.
We can ship most print orders to AK, HI, and USVI at no additional cost.
Oversize items such as larger frames are shipped via DHL Ground to most US destinations.
These levels of service are not guaranteed or date certain.
Other carriers and levels of service are available upon request at additional cost.
The use of expedited services will not affect the speed with which orders themselves are processed.
We schedule next day carrier pick-up for all levels of service.
If hand delivery to the carrier is required to meet a departure deadline we assess a $15.00 per item handling fee.
International Orders
We do not customarily ship to international destinations, however we will make every effort to accommodate these orders.
Most international orders must be funded by cashier's check or money order payable in US Dollars and will not ship until funds have cleared the banks.
We will not process overfunded international orders.
Be sure to get an exact quote from us before mailing us a payment.
Where available we can invoice these orders through Google Checkout for online payment using a credit card.
We are not responsible for customs holds, refusals, or duties imposed by the receiving country.
Insurance is strongly recommended when requesting a level of service which does not automatically cover loss or damage in transit.
Refunds and replacements are not possible for loss or damage in transit for international orders. Insurance claims can only be made by the addressee directly with the carrier.
Certain types of printed material may not be allowed entry under the laws of some countries. It is the buyer's responsibility to insure their order complies with local law.
The most economical international shipping method in most cases is via the US Postal Service.
USPS international rates may be found here. These rates should be used as a guide only. Special handling charges will apply due to documentation requirements in addition to actual carrier rates.
Back Orders
We try very hard to maintain stock in all of the items we regularly sell. Occasionally we do run out.
Should we be out of stock in a particular product you order we will notify you of it's expected availability date as soon as we have reviewed your order, as well as any alternatives that may be available.
For the various papers we offer availability is usually within 3 business days. Certain framing items however can take up to 3 weeks to be received from our supplier.
Under no circumstances will we backorder items without prior customer approval.
We will not backorder any items whose ETA as provided by our supplier is beyond 30 days.
Lost or Damaged Goods
We routinely confirm delivery of all of our shipments using the various carriers tracking services.
Failure of the USPS to confirm delivery electronically is not in itself proof of loss. The USPS fails to accurately confirm delivery of a substantial percentage of the packages we send. This is most often simply due to the carrier's failure to get a proper scan of the package tracking number at it's destination.
If your Priority Mail item fails to arrive in a timely fashion you must report the lost item to the USPS and provide Postersize-it with proof of this report before we can offer a replacement.
If the item was insured you will be required to provide us with a signed written statement detailing the loss to facilitate our processing a claim.
Insurance against loss or damage in transit is provided on all packages valued in excess of $100 USD, and can be provided for any size order over $50.00 upon request at the standard rates.
Please contact us for information regarding suspected loss or damage involving an insured package. Each carrier has specific guidlines which must be followed in order to process a claim. These requirements must be met in order for us to issue a replacement or refund.
It is important that you inspect your order as soon as it arrives. Packages showing extreme external wear and tear, particularly water damage should be refused unopened to facilitate prompt return to us for replacement.
If any of our products arrive damaged you must notify the carrier immediately. Upon presenting us with evidence of such notice we will promptly ship a replacement of in stock items. If your damaged item was delivered by the USPS you should bring it to the nearest Post Office and ask them to verify the damage in writing and return the damaged item to us.
We seal all mailing tubes shipped with the USPS to provide evidence of tampering in transit.
DO NOT ACCEPT ANY PACKAGE WHOSE SEALS ARE BROKEN.
Report any package which appears to have been opened in transit at your nearest Post Office.
Postersize-it will not accept responsibiity for damages in transit to the contents of open Priority Mail packages unless the damage is reported to the USPS and the item is returned to us.
Any claims made to the carrier must clearly show Postersize-it as the beneficiary of the claim and the exact value of the damaged item(s). If you pursue an insurance claim on your own behalf we cannot offer any replacement or refund. Attempting to file separate claims with both Postersize-it and the carrier is considered fraud.
Under no circumstances will claims arising from damages in shipping be honored beyond thirty (30) days of the original shipping date.
You may fax us a replacement for damaged goods request to (203) 329-2103
or send it as attachment to an e-mail to customerservice@postersize-it.com subject: Damaged Goods
or mail it to Postersize-it, attn: Damaged Goods, 36 Iron Gate Road, Stamford, CT 06903
| Order Cancellations and Changes |
We will try to accomodate cancellations and/or changes to orders within the following guidelines.
Additions made to orders after a shipping label has been created must be billed and shipped as a separate order and shipping must be calculated as such. Orders are generally packed, weighed, and labeled in the evening the day before they are to be shipped.
Because most of our customers expect a speedy turnaround on their orders, time is of the essence when changes or cancellations become necessary. Please contact us ASAP to avoid receiving incorrect or unwanted goods and/or return shipping or wasted materials charges.
Once payment has been received prints may be added to the queue within minutes depending on our current workload.
Payment submission is the final step in placing your order and is itself considered consent to fill your order immediately, exactly as received.
If you have any doubts or questions about your order please ask us for clarification before submitting a payment.
Orders cancelled or substantially changed after printing has begun may be subject to charges for wasted materials.
Payments not yet deposited for a cancelled mail order will be returned promptly by mail.
Payments deposited for a subsequently cancelled mail order will only be refunded after cleared by our bank, on our company check.
Paypal orders funded by e-check and subsequently cancelled will only be refunded after Paypal has cleared the funds, usually 3-5 business days.
|
